Pet Shed Reviews

I personally have never experienced an issue buying from Petshed and have been buying my pet meds from them for over 10 years now.
I'm convinced getting pet meds in the US has turned into a money racket, because it is always either such a hassle getting a prescription from our vet and/or the vet's prices are very high. Petshed always has the meds and supplements I'm looking for, has great prices, fast shipping, and the convenience is unmatched.
The meds I get are always unopened and in the manufacturer's packaging. The one minor caveat (although admittedly this may have only been a past issue) is that sometimes I have to order in metric units as well as the packaging is in metric units--meaning it wasn't packaged specifically for sale in the US--but unit conversion is easy and has never been problem. The product I receive is always well within their expiry date (only a month or two from manufacturing date), and even if I buy a year supply, the product can be used as directed per the label instructions before expiration.
I can't remember if I have ever needed to contact customer service so I can't really comment on the quality of customer service, but that is simply due to the fact that I order and pay for what I need and 7-10 days I have my order--so never a need to contact customer service.
I would (and have) recommend Petshed.com, and will continue to order from them as long as they continue to provide the same quality service I have always experienced.

I visited PetShed yesterday as I needed unbiased advise on puppy/dog food and cannot thank the staff enough, I was given the information that I needed without hard sales for specific product, which was a big difference from my experiences with both our Vet and the larger Pet supplies shop in town.
I was also given advise on food for my adult and very fussy eater cats
Their puppy plan is great as the discount lasts 3 months which is a fantastic idea as new pets can be expensive
Definitely recommended

I used this site for my Jackrat, Josh for several years (until he crossed the rainbow bridge

I used this company with confidence for my Jackrat Josh for heart worm pills for several years, with confidence until he passed away.
I now have a Schweenie, Sophie. So planned to buy her heartworm meds here. Alas, on checking reviews, many things have changed. And not for the better. There are too many to rely on this company

I have ordered from Pet Shed... service was not very good. The items are good but have faced some issue with receiving my order.

I have been buying from Pet Shed for a few years. Normally it takes 3 to 4 weeks it being out of the country and that is fine. Just plan for it. I have 3 big dogs and a small one and you can't beat the prices. My latest order came in 2 weeks. Comon folks with Corona they are doing great!

Pet shed is fine. The only real issue is they are overseas and there is a long shipping time. Other than that- their products are good and cheaper than anyone else.
I have been using them for several years- and will continue to do so.

I've also used pet shed for months and I've been really pleased with it. Great product, quality, equivalent pricing.

I have used Pedshed for years, but now they ship from China and their customer service line is a dead end recording. My two week shipping time is over 6 weeks now and still no product. Email to PS results in a reply to a broken link with no tag information.

I suspect that the original pet shed has folded and now the domain is run by a scam site. Never had a problem for years and now problems with them are wide spread.

UPDATE:
I believe in being fair and updating reviews once there is a final outcome. I did eventually receive the items that were ordered, but it took over 3 months to come in and was well past all estimated deadlines that I was given via customer service and the website. The items were so late I had to go out and purchase medicine elsewhere despite ordering months ahead of time. I used to recommend this website, and they are not a scam (thankfully) but I would not order from them again until they change their current shipping services.

Original Review:
All the positive reviews here are from previous experiences and are no longer applicable. I'm not sure what happened to this company but they changed their shipping port from the UK to Singapore, and since then everything has been a disaster. Instead of doing the right thing in response, this company has shut down their customer service website, turned off their support phone number (even though the website tells you to call them) and emails go unanswered or are replied to with a generic "shipping is taking longer it's all COVID's fault" response. They are not issuing refunds for products that are 90+ days late, but offer instead a gift card to be used. It's all a big joke, and the joke is on us. Someone said we just need to chill, I can't wait until she orders $100+ dollars next time, never gets the item and is out her $100.

Been waiting 2 months and my tracking shows ZERO Movement still. I contacted Pet Shed and they refuse to do a reship although tracking shows lost somewhere in China for 2 months now. Should have known to never buy from a China based company as 99% of time it is a ripoff.

Order is stuck somewhere in China now for over 2 months and Pet Shed refuses to reship although they where quick to take my money. Should have known to buy anything from a China based company because 99% of the time it's a ripoff

Have been buying from Petshed for 20 yrs, and have NEVER had a problem. I've told everyone about Pet shed. They can't believe the savings. Most of the negatives written are about shipping. People need to chill. It does take time for shipping from another country. Overall PetShed has been a blessing for us. We have 2 very large dogs and 3 cats, so we need the savings they provide.
Thank You PetShed! Kathy